Frequently Asked Questions

When are your releases?

We will release wines twice each year: November 1 and April 2. Wines will be available for a limited time or until they sell out. Sign up to our email list to be notified when sales start to ensure you don’t miss your chance to purchase.

Do you offer tastings?

Tastings are by appointment only and can be requested here.

Can I visit the winery?

At this time, we are not open daily.

Where can I buy your wines?

You can buy our wines online, and at the LCBO and SAQ.

Where is your winery?

We are located on the Beamsville Bench, but we make our wines from hand-selected vineyards across Niagara.

Why these vineyards?

Over Thomas’ career in Ontario, he has worked with many great grape growers.  When we started Bachelder, we wanted to use vineyards that we believe truly express the Ontario Terroir.  We work closely with our growers to ensure the terroir is expressed in the wines from start to finish.

What can I buy?

Check out our “la Violette” release  or our “Summer Wines” for the selection of wines that we can ship to you. Sign up to our email list to be notified which wines will be available in the next release.

Can I order less than six bottles?

The minimum order is six bottles. Mixed cases are welcome. Why not combine your order with a friend?

Can I pick up my order and save the delivery charges?

We do not have regular hours at the winery and so pick-up is not currently available.

How much does delivery of an order cost?  

A shipment of 6 – 23 bottles is $20 to most Canadian addresses. Delivery for 24 bottles and over is free. Consider pooling your order with a friend and you could both save on delivery! 

When will my items arrive?

Orders ship between 5 to 7 business days depending on your address.

How do you ship?

We ship with Canada Post or a local courier, depending on the destination. 

How can I track my shipment to anticipate its arrival?

Canada Post: They will email you updates, including a tracking number and the link to their site where you can track your parcel. (Of course, you have to have provided an email address to us when you order for this to work). Courier: They will call ahead to arrange delivery.

Can the mail carrier or courier leave my wine at the door?

No. At no time can your wine be left unattended. If you are not home when Canada Post attempts delivery, they will leave a notification of the postal outlet where you can pick up and sign for your order. It must be received and signed for by someone 19 years or older. For this reason, we strongly encourage you to use a business delivery address. (Our courier calls ahead to confirm the delivery date so they won’t miss you.)

Problem with your delivered products?

If your order is faulty, damaged, or not what you ordered, contact us at wine@bachelderniagara.com so we can make things right.

 

When are your releases?

We will release wines twice each year: November 1 and April 2. Wines will be available for a limited time or until they sell out. Sign up to our email list to be notified when sales start to ensure you don’t miss your chance to purchase.

Do you offer tastings?

Tastings are by appointment only and can be requested here.

Can I visit the winery?

At this time, we are not open daily.

Where can I buy your wines?

You can buy our wines online, and at the LCBO and SAQ.

Where is your winery?

We are located on the Beamsville Bench, but we make our wines from hand-selected vineyards across Niagara.

Why these vineyards?

Over Thomas’ career in Ontario, he has worked with many great grape growers.  When we started Bachelder, we wanted to use vineyards that we believe truly express the Ontario Terroir.  We work closely with our growers to ensure the terroir is expressed in the wines from start to finish.

What can I buy?

Check out our online store for the selection of wines that we can ship to you. Sign up to our email list to be notified which wines will be available in the next release.

Can I order less than six bottles?

The minimum order is six bottles. Mixed cases are welcome. Why not combine your order with a friend?  

Can I pick up my order and save the delivery charges?

We do not have regular hours at the winery and so pick-up is not currently available.

How much does delivery of an order cost?  

A shipment of 6 – 23 bottles is $20 to most Canadian addresses. Delivery for 24 bottles and over is free. Consider pooling your order with a friend and you could both save on delivery! 

When will my items arrive?

Orders ship between 5 to 7 business days depending on your address.

How do you ship?

We ship with Canada Post or a local courier, depending on the destination. 

How can I track my shipment to anticipate its arrival?

Canada Post: They will email you updates, including a tracking number and the link to their site where you can track your parcel. (Of course, you have to have provided an email address to us when you order for this to work). Courier: They will call ahead to arrange delivery.

Can the mail carrier or courier leave my wine at the door?

No. At no time can your wine be left unattended. If you are not home when Canada Post attempts delivery, they will leave a notification of the postal outlet where you can pick up and sign for your order. It must be received and signed for by someone 19 years or older. For this reason, we strongly encourage you to use a business delivery address. (Our courier calls ahead to confirm the delivery date so they won’t miss you.)

Problem with your delivered products?

If your order is faulty, damaged, or not what you ordered, contact us at wine@bachelderniagara.com so we can make things right.

 

Business Unusual

In this time of immense change, we are so grateful for your support and concern. We too want to do our bit to bring comfort (and wine in your glass and in your cellar is a comforting thing!) so we are going ahead with our scheduled “la Violette” release, and we are offering to bear all the costs for packaging and delivery of orders from this release. We have also reduced the minimum order to three bottles, and we will ship across Canada.

Bachelder Niagara, just like everyone else, has made other adaptations due to the pandemic.

  • • Booking of appointments for tastings has been suspended for the time being.
  • • Our warehouse and shippers are taking all recommended precautions.
  • • For Ontario urban centres, our courier offers contact-free delivery to your door.
  • • For the rest of the country, we ship with Canada Post and delivery is to your nearest postal outlet.